EasyQ
Name: EasyQ
Language: HTML, CSS, JavaScript, VB Script, Oracle SQL
Purpose: Assist technicians in managing their ticket queues; Allow managers the ability to monitor their technician’s queues and the SLA of each ticket in the queue.
Target: NMCI Navy Marine Corp Intranet
Summary: EasyQ came a few months after finishing Execute. Execute was such a great success that another application was requested. This application used the same languages as Execute all done in HTML etc… EasyQ started off as a queue management tool used by agents to easily view their ticket queue. It quickly absorbed other tools and within 6 months replaced 3 existing tools. Over time EasyQ has evolved and even after leaving the RDM team it still continues to grow. Currently EasyQ looks like the following screenshots.
